Bisschentinte

Cancellation policy

Bisschentinte Merchandise Shop

Last Updated: February 22, 2024

This Cancellation Policy applies to purchases made through the Bisschentinte merchandise shop on the website https://bisschentinte.de/. By making a purchase, you agree to comply with the following cancellation terms:

  1. Order Cancellation:
    • Customers may cancel their merchandise order within 24 hours of placing the order.
    • Cancellation requests received after 24 hours may not be accommodated if the order has already been processed for shipment.
  2. Cancellation Procedure:
    • To request order cancellation, customers must contact Bisschentinte as soon as possible via mail@bisschentinte.de.
    • Bisschentinte will make reasonable efforts to accommodate cancellation requests within the specified timeframe.
  3. Refunds:
    • Refunds for cancelled orders will be processed using the original payment method.
    • Once an order has been shipped, customers may need to follow the return process outlined in the Return Policy for a refund.
  4. Return Policy:
    • For items that have already been shipped, customers may refer to the Bisschentinte Return Policy for information on returning merchandise and obtaining a refund.
  5. Modification of Orders:
    • Requests to modify orders (e.g., change size or color) should be submitted as soon as possible. Bisschentinte will make reasonable efforts to accommodate such requests before processing the order.
  6. Force Majeure:
    • Bisschentinte reserves the right to cancel or delay merchandise orders in cases of unforeseen circumstances, such as logistical issues, emergencies, or events beyond the control of the webshop.

Customers are encouraged to carefully review this Cancellation Policy before completing a purchase. Exceptions to this policy may be made at the sole discretion of Bisschentinte in exceptional circumstances.

For cancellation or modification requests, please contact Bisschentinte at mail@bisschentinte.de.

Thank you for your understanding and cooperation.

Return and Refund Policy

Last Updated: February 22, 2024

This Return and Refund Policy applies to purchases made through the Bisschentinte merchandise shop on the website https://bisschentinte.de/. By making a purchase, you agree to comply with the following return and refund terms:

  1. Returns:
    • Bisschentinte accepts returns on merchandise within 30 days from the date of delivery.
    • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
  2. Return Procedure:
    • Customers must initiate the return process by contacting Bisschentinte through the provided contact information or support channels.
    • Bisschentinte will provide instructions on how to return the merchandise, including any required forms or labels.
  3. Refunds:
    • Refunds for returned items will be processed once the merchandise is received and inspected.
    • The refund will be issued using the original payment method.
    • Shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is due to a Bisschentinte error.
  4. Exchange Policy:
    • Bisschentinte may offer exchanges for defective or damaged merchandise. Please contact Bisschentinte for assistance in such cases.
  5. Damaged or Defective Items:
    • If merchandise is received in a damaged or defective condition, customers must contact Bisschentinte within 14 days of receiving the order.
    • Bisschentinte may request photographic evidence of the damage to facilitate the resolution process.
  6. Refusal of Returns:
    • Bisschentinte reserves the right to refuse returns that do not meet the specified criteria or are not authorized through the return process.
  7. Force Majeure:
    • Bisschentinte is not responsible for delays or difficulties in processing returns or refunds caused by unforeseen circumstances, such as logistical issues, emergencies, or events beyond the control of the webshop.

Customers are encouraged to carefully review this Return and Refund Policy before completing a purchase. Exceptions to this policy may be made at the sole discretion of Bisschentinte in exceptional circumstances.